Welcome to Rideau River Animal Hospital
We are updating our policies due to the rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our staff and work hard to ensure we can continue to provide excellent care for our patients.
The following changes are taking effect Tuesday March 24, 2020:
1- Currently, we are operating a curbside service to protect our clients and staff. We ask you to stay in your vehicle and use your cell phone to call our front desk once you have arrived. We will take a history over the phone, and bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss any further treatment and diagnostics.
2- If you have travelled outside Canada or come in contact with anyone who has travelled outside Canada in the past 3 weeks, or if you are feeling unwell (coughing, fever, fatigue, etc.) please contact our clinic and we will be more than happy to reschedule your appointment or help make arrangements to safely see your pet.
3- We accept credit card payments over the phone for your convenience. If credit cards are not an option for you, we accept debit or cash at the door.
4- If you are ordering medications, please expect 2-4 business days for the medication to arrive. As usual, we will advise you as soon as your order arrives. Again, please pay with a credit card over the phone with our staff to limit contact. When you arrive to pick up your medications, call us and we will deliver it to your car.
Thank you for your cooperation. Stay safe, keep social distancing and wash your hands!