Welcome to Rideau River Animal Hospital
We are updating our policies due to the rapidly changing situation with COVID-19. Due to the close public contact that our work requires, we have taken necessary measures to protect our clients, our staff and work hard to ensure we can continue to provide excellent care for our patients.
The following changes are taking effect Tuesday March 24, 2020:
1 - We will be open from Monday - Friday 9 am – 4pm. We will be closed on Saturdays.
2- We will be limiting our service to sick or urgent care pets. Annual physical exams/vaccine appointments will be rescheduled until after May 15th.
3- Currently, we are operating a curbside service to protect our clients and staff. We ask you to stay in your vehicle and use your cell phone to call our front desk once you have arrived. We will take a history over the phone, and bring your pet into the clinic for an examination with the veterinarian. The veterinarian will then call you to discuss any further treatment and diagnostics. We are looking into Facetime and Skype options, but these are not available at this time.
4- If you have travelled outside Canada or come in contact with anyone who has travelled outside Canada in the past 3 weeks, or if you are feeling unwell (coughing, fever, fatigue, etc.) please contact our clinic and we will be more than happy to reschedule your appointment or help make arrangements to safely see your pet.
5- We accept credit card and debit card payments for your convenience. We have stopped taking cash payments for the time being. We would prefer payment via phone to limit contact with our staff.
6- If you are ordering medications, please expect 2-4 business days for the medication to arrive. As usual, we will advise you as soon as your order arrives. Again, please pay with a credit card over the phone with our staff to limit contact. When you arrive to pick up your medications, call us and we will deliver it to your car.
7 – If you are ordering food, we have been told to expect delivery in 7-10 days. This is not due to supply issues, rather that the delivery trucks are full! We will contact you when your food arrives, please pay via phone with a credit card. Call us when you arrive to pick up your food, we will deliver it to your car.
Thank you for your cooperation. Stay safe, keep social distancing and wash your hands!